How do you reset the password on an administrator account in...

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How do you reset the password on an administrator account in SecurityGateway?


Question:

How do you reset the password on an administrator account in SecurityGateway?

Answer:

This article details how to reset the password on the administrative accounts in SecurityGateway if you forget the password for the original administrative account that is made during installation.

Procedure

1.  Click the Windows Start button
 
2.  Click Run

3.  Type in cmd
 
4.  Press the Enter key or click OK

5.  The command prompt window will open

6.  Stop the SecurityGateway service...
         Type net stop securitygateway
         Press the Enter key

7.  Change directories to the App folder in SecurityGateway, which by default is \Program Files\Alt-N Technologies\SecurityGateway\App...
         Type cd \Program Files\Alt-N Technologies\SecurityGateway\App
         Press the Enter key 

8.  Type SGDBTool.exe reset

9.  Press the Enter key

10. Restart the SecurityGateway service...
          Type net start securitygateway 
          Press the Enter key

Possible issues to note:

This will reset all the administrative accounts on the server to a blank field, so it is highly recommended that you then log into the SecurityGateway server and change all administrator passwords.

If you also no longer know the global administrator username please follow this article - http://www.zensoftware.co.uk/kb/article.aspx?id=10296&cNode=0H2H2R